Terms of service

TERMS OF SERVICE

Last updated: 28 September 2026

These Terms of Service apply to your use of The Natural Giant website and your purchase of products from us.

Throughout these terms, “The Natural Giant”, “we”, “us” and “our” refer to The Natural Giant. “You” and “your” refer to the website visitor or customer.

By accessing our website or purchasing from us, you agree to these terms. If you do not agree, do not use the website.

ELIGIBILITY

By placing an order, you confirm that you are legally capable of entering into a binding agreement and that the information you provide is complete and accurate.

PRODUCT INFORMATION

We take reasonable care to describe and display our products accurately. Colours and appearance can vary according to screens, lighting, natural ingredients and normal differences between production batches.

Product images are provided as a guide. Packaging or presentation may be updated without notice, provided the product supplied remains consistent with its description.

INGREDIENTS AND PRODUCT USE

Read the product label, ingredient information, directions and warnings before use.

Follow the directions provided and discontinue use if irritation or an adverse reaction occurs. If you have allergies, sensitivities, a medical condition or concerns about using a product, seek appropriate professional advice before use.

Information on this website is general product information and is not a substitute for medical advice.

PRICES

All prices are displayed in Australian dollars unless otherwise stated.

Prices, promotions and product availability may change without notice. The price charged is the price displayed at checkout when the order is submitted, subject to correction of an obvious error.

Any applicable product taxes and shipping charges are shown at checkout.

ORDERS

Submitting an order does not guarantee acceptance.

We may decline or cancel an order where reasonably necessary, including where:

• a product is unavailable
• pricing or product information contains an obvious error
• payment cannot be authorised
• fraud or misuse is suspected
• delivery cannot reasonably be completed
• the order breaches these terms or applicable law

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

PAYMENT

Payment must be completed using an available payment method displayed at checkout.

Payments are processed by Shopify Payments and its payment partners. Their terms and privacy practices may also apply to the transaction.

SHIPPING

Shipping is governed by our Shipping Policy, which forms part of these terms.

Customers are responsible for providing accurate contact and delivery information.

RETURNS AND REFUNDS

Returns, refunds and cancellations are governed by our Return and Refund Policy, which forms part of these terms.

Nothing in these terms excludes, restricts or modifies any right or remedy available under the Australian Consumer Law that cannot legally be excluded, restricted or modified.

WEBSITE USE

You must not:

• use the website for an unlawful or fraudulent purpose
• interfere with the website’s operation or security
• introduce viruses, malicious code or other harmful material
• attempt to access systems or information without authorisation
• use automated systems to scrape or misuse website content
• provide false or misleading information
• infringe the rights of The Natural Giant or another person

INTELLECTUAL PROPERTY

Unless otherwise stated, the website’s branding, artwork, text, product names, photographs, graphics and other content are owned by or licensed to The Natural Giant.

You may use the website for personal shopping and informational purposes. You must not reproduce, distribute, modify, sell or commercially exploit our content without written permission.

THIRD-PARTY SERVICES AND LINKS

The website may rely on or link to third-party services, including Shopify, payment processors, carriers and social-media platforms.

We are not responsible for third-party websites or services outside our reasonable control. Your use of those services may be subject to separate terms and privacy policies.

AVAILABILITY AND ERRORS

We do not guarantee that the website will always be uninterrupted, secure or error-free.

We may correct errors, update information, suspend features or withdraw products where reasonably necessary.

LIABILITY

To the maximum extent permitted by law, The Natural Giant is not liable for indirect or consequential loss arising from use of the website or products.

Nothing in this section excludes or limits liability, consumer guarantees, rights or remedies that cannot lawfully be excluded or limited under the Australian Consumer Law or other applicable legislation.

INDEMNITY

To the extent permitted by law, you agree to be responsible for loss reasonably arising from your unlawful misuse of the website or your material breach of these terms.

TERMINATION

We may suspend or restrict access to the website where we reasonably believe these terms have been breached or the website is being misused.

GOVERNING LAW

These terms are governed by the laws of Queensland, Australia. Any dispute will be subject to the courts and tribunals with jurisdiction in Queensland, subject to any applicable consumer rights.

CHANGES TO THESE TERMS

We may update these terms from time to time. The current version will be published on this page with the updated date.

CONTACT

Questions about these terms can be sent to:

thenaturalgiant2025@gmail.com

We aim to respond within three business days.