Shipping policy

SHIPPING POLICY

Last updated: 28 September 2026

SHIPPING DESTINATIONS

The Natural Giant currently ships within Australia only.

SHIPPING METHOD AND COST

Orders are sent using Standard Shipping.

The applicable shipping charge is displayed at checkout before payment is completed. Shipping charges may vary according to the order, destination, parcel size or weight.

ORDER PROCESSING

Orders are generally prepared and dispatched within one to three business days after payment is confirmed.

Business days exclude weekends and public holidays. During busy periods, launches or promotional events, processing may take longer. If a significant delay affects your order, we will contact you using the details provided at checkout.

DELIVERY TIMEFRAMES

Delivery timeframes displayed at checkout or supplied by the carrier are estimates only. They begin after the order has been dispatched and are not guaranteed.

Delivery can be affected by the destination, public holidays, severe weather, carrier disruptions and circumstances outside our reasonable control.

TRACKING

Where tracking is available, tracking details will be sent to the email address or mobile number provided with the order.

Tracking information may take some time to become active after dispatch.

DELIVERY ADDRESSES

Customers are responsible for supplying a complete and accurate delivery address.

If you notice an error, contact thenaturalgiant2025@gmail.com immediately. We will try to update the address before dispatch, but we cannot guarantee that changes can be made after the order has been packed or lodged with the carrier.

Additional postage costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.

AUTHORITY TO LEAVE

If authority to leave is requested, the parcel may be left at the delivery address without obtaining a signature. Any authority-to-leave request is subject to the carrier’s rules and assessment of whether the location is safe.

DELAYED OR MISSING PARCELS

If your parcel has not arrived within the estimated delivery period, check the tracking information first.

If tracking has not updated or the parcel appears to be missing, email thenaturalgiant2025@gmail.com with your order number. We will assist with enquiries to the carrier where appropriate.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or contains an incorrect item, please contact us as soon as possible. We ask that you notify us within seven days where practical and provide your order number and photographs of the products and packaging.

This requested timeframe does not limit your rights under the Australian Consumer Law.

INTERNATIONAL SHIPPING

International shipping is not currently available.

CONTACT

For shipping enquiries, email:

thenaturalgiant2025@gmail.com

We aim to respond within three business days.