Refund policy

RETURN AND REFUND POLICY

Last updated: 28 September 2026

We want you to be happy with your purchase from The Natural Giant.

CHANGE-OF-MIND RETURNS

We accept change-of-mind returns requested within 30 days of delivery, provided the product is:

• unopened and unused
• in its original condition and packaging
• accompanied by proof of purchase

For hygiene and safety reasons, opened or used personal-care products cannot be returned for change of mind.

To request a return, email thenaturalgiant2025@gmail.com before sending the product. Please include your order number and the reason for your return. If the return is accepted, we will provide return instructions.

Items returned without first contacting us may not be accepted.

Customers are responsible for change-of-mind return postage. We recommend using a tracked postal service, as The Natural Giant cannot accept responsibility for returns lost in transit. Original shipping charges are not refundable for change-of-mind returns.

DAMAGED, FAULTY OR INCORRECT ORDERS

Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, contact us as soon as possible. We ask that you contact us within seven days where practical and include:

• your order number
• a description of the problem
• clear photographs showing the product and packaging

This requested reporting period does not limit any rights you have under the Australian Consumer Law.

Where a product has a problem covered by the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances. The Natural Giant will cover reasonable return costs where required by law.

REFUNDS

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be processed to the original payment method within five business days. Your bank or card provider may require additional time to make the funds available.

Refunds cannot be sent to a different payment method unless agreed and permitted by law.

ORDER CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible at thenaturalgiant2025@gmail.com. We will try to assist, but we cannot guarantee changes or cancellation after an order has been packed or dispatched.

AUSTRALIAN CONSUMER LAW

Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

CONTACT

For return or refund enquiries, email:

thenaturalgiant2025@gmail.com

We aim to respond within three business days.